Tag Archives | policy

Domino 8.5 Mail policy attention indicators causing errors

As part of the customer’s upgrade to Domino 8.5 last week, we reviewed and changed various policies and settings to better align with their intended deployment. On the Mail settings document, we established the various attention indicators and used the “set initial value” option.

Registered a test user to validate various settings and to document the process for the customer. But, when I tried to open the test users mail database, either with iNotes or Notes, started receiving various errors. Dialog window that only showed “Formula error”; inbox not available, navigator pane not showing, etc.

Checked several usual suspects, but could not determine the problem. Called support and started a PMR. Support called back fairly quickly and asked if we were using Mail settings. Yes, we are. Are we establishing attention indicators in the policy? Yes, we are. They had me disable these settings in the mail database preferences, and all is ok.

I modified the Mail settings document to not establish these preferences, registered another test user, and all access is normal. You can set these preferences manually in the mail database with no problems, just not in a policy.

SPR LXLX7PM5E3 has been assigned, so if you come across this problem, log a PMR in hopes that it will be corrected in the future.

1 Comment